1Overview

At Nexum AI Core, we strive to provide the highest quality AI-powered conversational platform. This Refund Policy outlines the terms under which refunds may be issued for our subscription plans and services.

2Standard Subscription Plans

Non-Refundable

All charges are non-refundable once the service period has started. This includes initial subscription payments and recurring renewal payments.

No Free Trial

Nexum AI Core does not offer free trials. Payments are charged in advance at the start of each billing period.

If a refund is approved for any reason, it will be processed to the original payment method and may take 5-10 business days depending on your bank or payment provider (Paddle/Wompi).

Enterprise & Custom Offers

Custom offers, including Enterprise agreements, agency packages, and volume licensing, are subject to the specific terms outlined in the agreement signed at the time of purchase.

Redemption Codes: Once a redemption code has been generated and delivered, the sale is considered final. No refunds will be issued for codes that have been partially or fully redeemed.
Unused Codes: If a redemption code has not been used by any sub-account, a refund may be considered on a case-by-case basis within 30 days of purchase.

3Payment Processor & Disputes

Payments are processed by Paddle (for USD/international customers) or Wompi (for COP/Colombian customers). These act as the Merchant of Record for all transactions. Refund requests may be subject to their respective policies.

We encourage you to contact us first before initiating a chargeback or dispute. We will work with you to resolve any billing issues.

4How to Request a Refund

Email us at:

support@nexum.ai

Please include your account email, the reason for your refund request, and any relevant order details. We aim to respond within 48 hours.

Have a question about billing? Contact Support